Refund Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How to Start a Return

Email us at support@oakvalegarden.com with your order number and reason for return. We'll send return instructions within 24 hours.

Refund Processing

Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items

If you received a damaged or wrong item, email us immediately with a photo and your order number. We'll send a replacement or issue a full refund — no return required.

Non-Returnable Items

Items that have been used, installed, or are missing original packaging are not eligible for return.

Questions?

Contact us at support@oakvalegarden.com — we respond within 24 hours.